Quality Foreign Auto is a member of the Automotive Service Association and subscribes to the following business practices:
- Providing high quality repair at a fair and just price
- To use only proven merchandise of high quality and distributed by reputable firms
- To employ the best skilled technicians obtainable
- To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts, replaced parts may be inspected upon request
- To have a sense of personal obligation to each customer
- To promote good will between the motorist and members of the association
- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance
- To offer the customer a price estimate for work to be performed
- To furnish or post copies of any warranties covering parts or services
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer
- To notify the customer if appointments or completion promises cannot be kept
- To maintain customer service records for one year or more
- To exercise reasonable care for the customer’s property while in our possession
- To maintain a system for fair settlement of customer’s complaints
- To cooperate with established consumer complaint mediation activities
- To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry
- To uphold the integrity of all members of the Automotive Service Association