Code of Ethics

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Quality Foreign Auto is a member of the Automotive Service Association and subscribes to the following business practices:

  • Providing high quality repair at a fair and just price
  • To use only proven merchandise of high quality and distributed by reputable firms
  • To employ the best skilled technicians obtainable
  • To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts, replaced parts may be inspected upon request
  • To have a sense of personal obligation to each customer
  • To promote good will between the motorist and members of the association
  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance
  • To offer the customer a price estimate for work to be performed
  • To furnish or post copies of any warranties covering parts or services
  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer
  • To notify the customer if appointments or completion promises cannot be kept
  • To maintain customer service records for one year or more
  • To exercise reasonable care for the customer’s property while in our possession
  • To maintain a system for fair settlement of customer’s complaints
  • To cooperate with established consumer complaint mediation activities
  • To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry
  • To uphold the integrity of all members of the Automotive Service Association